Field Dispatch Services
On-site IT delivery across China — one ticket, one bilingual engineer, we close the loop.
Our Core Dispatch Capabilities
Network Management
Proactive monitoring and troubleshooting for WAN, LAN, and VPN to ensure optimal performance.
Network Security
Implementation of firewalls, intrusion detection systems, and endpoint protection for data safeguarding.
Hardware Support
Troubleshooting and repair of desktops, laptops, and peripherals. Installation and configuration.
Software Assistance
Installation, updates, and resolution of software-related issues. Seamless system upgrades.
Service Standards
- English-speaking, certified engineers
- 4-8 hour standard response (Shanghai/YRD)
- 2 hour emergency response available
- Professional English Field Service Report per ticket